Frequently Asked Questions

If you are looking for help with specific errors, please visit the Troubleshooting guide.

What is the URL for the Single Sign-On Console?

Answer: Login using your CU IdentiKey here: .

Why can’t I see the AWS resources I created?

Answer: Be sure that you have selected the correct AWS region. Many AWS services are region specific. Also make sure you are logged in to the correct AWS account with the correct Role.

What region has the lowest latency from CU Campus?

Answer: The us-west-2 AWS region has the lowest latency from Colorado’s Front Range region (CU Campuses).

Can I use the root user?

Answer: No. The root user is owned by the Research Computing Cloud Team. You must use your Customer-Admin role.

Are MTurk users supported?

Answer: MTurk users are only supported for programmatic access (AWS CLI). Console users are not supported because it requires root user access.

Couldn’t find what you need? Provide your feedback on these docs!